All online purchases are final sale. If there were ever to be a problem with your order, please contact us so we may investigate the situation. This does not guarantee a return or exchange value, but we work hard to ensure customers are thrilled with their purchases. Thank you so much for shopping!
Thank you for being our treasured shopper! We want you to be thrilled with your purchase, so we offer a 7-day exchange option, in the event something doesn’t fit or you change your mind. Bring the item with your receipt, and you’re welcome to swap for another item in the store that better suits your style! We apologize, but we cannot offer refunds or store credit. Items may not be exchanged after 7 days from the date of purchase, and they must be in the same condition as they were purchased, with all tags, stickers, or packaging still attached and intact. Items that bear excessive odors, visible damage/staining, and other conditions rendering them unsellable at the discretion of our staff will not be permitted for exchange. Sale/clearance merchandise is final sale. Please see full policy details posted in our store. Thank you for shopping with VI - we love our customers!
Holiday In-store Policy
For any gift purchases made from Black Friday until Christmas Eve, VI will allow an exchange until January 1 for eligible in-store purchases that are accompanied by a gift receipt, with tags attached and in original condition, at the discretion of our staff. We are not able to offer store credit or cash; item value exchanges only. Sale/clearance items are final sale. Please see our full exchange policy displayed in the store for details. Thank you for letting us serve you!
Gift Cards / Gift Certificates
Sadly, our online sales platform is separate from our in-store software. Therefore, all gift certificates purchased online must be used for online purchases, and all gift cards purchased in-store must be used for in-store purchases. If you are local and in possession of an online gift card, you're always welcome to purchase the item online and select the "in-store pickup" option to help with this issue!